Office Document Strategies Blog

Good Customer Service Important Through Out Organizations

Posted by Lee Kirkby on Wed, Apr 4, 2018 @ 08:04 AM

Sometimes organizations loose sight of how every interaction in their work has customer service implications.  Sometimes it is possible to loose clients, suppliers or others through oversights due to a loss of focus.  

Every part of an organization has customer service implications and the people responsible must be encouraged to ensure that they do their best to support a positive corporate image.  Recently, I have seen a couple of instances where the lack of simple tools makes good customer service tough.

A little real life experience:

Last fall my wife and I had the opportunity to take a two week packaged tour to Italy conducted by Trafalgar Tours.  Trafalgar is one of the biggest tour companies in the world with some 20 or so brands under their banner.  They work hard to promote their tours with lots of advertising, good information and varied choices through out the world.

Our tour was conducted by a talented, very capable Tour Director who worked exceedingly hard to deliver the trip in a top notch manner.  At the end of the tour while headed to our last night everyone was asked to fill in a paper tour evaluation while on the bus. 

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Topics: Customer service, Canadian IT

Integrated Retailing Improves Customer Satisfaction

Posted by Lee Kirkby on Wed, May 25, 2016 @ 07:05 AM

As we have all experienced the retail environment is rapidly changing.  At one time the physical retail store was the core of every retailer's business but for many in today's environment it is only one component of a retail system.

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Topics: sales, Customer service, Canadian IT

Managed Print Services Need Flexible Hardware Components

Posted by Lee Kirkby on Wed, Sep 23, 2015 @ 13:09 PM

I participated in a short discussion with some of my colleagues as analysis was being undertaken to respond to a client request for proposal.  The discussion got me thinking.

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Topics: MFP, Customer service, Managed Print Services

SMB Business Email As A Key Communication Tool

Posted by Lee Kirkby on Wed, May 28, 2014 @ 09:05 AM

Every SMB (Small-medium business) uses email in some way to promote and to grow their business.  Whether it is used for sales communication for negotiating or closing business, invoicing, delivery notifications, supplier relationships or just general business correspondence, email is a critical day to day part of every business.

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Topics: technology tools, e-mail, Customer service

Life Of A Copier Tech Has Changed Dramatically In Past 15 Years

Posted by Lee Kirkby on Wed, Nov 13, 2013 @ 07:11 AM

  I have observed over the past fifteen years that the daily life of a copier technician has undergone a significant change.  These critical customer support people have seen more change in their careers than in most industries.  In the copier/mfp dealership I have been involved with there is a team of very experienced and long serving technical experts who daily respond to clients and solve their issues.

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Topics: technology tools, Scanning, software tools, MFP, Customer service, Multifunction Printer support, managed services plan, Fax

Strandvision, Innovative Signage Supplier Reaches 10th Birthday

Posted by Lee Kirkby on Thu, Aug 15, 2013 @ 01:08 AM

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Topics: technology tools, cloud computing, Customer service, Office

Burlington Shredding Service Recovers $300 For Client

Posted by Lee Kirkby on Mon, May 27, 2013 @ 07:05 AM

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Topics: document storage strategy, Customer service, shredders

18 Reasons to Choose A Dealer For Your Postage Machine Purchase

Posted by Lee Kirkby on Tue, Mar 12, 2013 @ 08:03 AM

  In Canada there are three manufacturers of postage meters that are approved by Canada Post, Francotyp-Postalia, Neopost and Pitney Bowes.  Given that they all have direct sales operations in Canada why should you not buy directly from one of them?

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Topics: Postage meter, mailing equipment, Customer service, postage machine

Image Quality Not a Main Criteria in MFP Purchase

Posted by Lee Kirkby on Tue, Feb 12, 2013 @ 08:02 AM

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Topics: Multifunction Printer, MFP, colour multifunction, Customer service, Multifunction Printer support

Social Media Must Be A Part of Your Office Document Strategy

Posted by Lee Kirkby on Tue, Jan 15, 2013 @ 08:01 AM

When we think about office documents and our strategy in dealing with them the common picture in our mind is a piece of paper.  For many workers this picture in their mind is starting to change.  It could be the 140 characters of a tweet, the images of a facebook page, or an email message coming through LinkedIn.  It may also be a new blog post that has been posted to your website.

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Topics: e-mail, document filing, document storage strategy, software tools, office document strategy, Customer service