When first invented and popularized fax machines were seen as a wondrous invention. After all being able to send a piece of paper or even a whole document to someone in another office or even across the world over a phone line was pretty different than the norm at the time.Read More
Office Document Strategies Blog
I have observed over the past fifteen years that the daily life of a copier technician has undergone a significant change. These critical customer support people have seen more change in their careers than in most industries. In the copier/mfp dealership I have been involved with there is a team of very experienced and long serving technical experts who daily respond to clients and solve their issues.
Multifunctional printers or devices (MFP or MFD - you pick which term you like best) are remarkable things. At times you think they can actually think for you with the capabilities they offer. There is a down side to this as well when we are trying to configure them for clients.
A recent article in CIO Insights outlines some of the stats on what for many is seen as a new activity but which in fact is much older. Email: Middle aged and still going strong outlines where email ranks today and compares its use to other e communications tools like Instant Messaging and Social Technologies.
I was dealing with a client the other day and they were trying to decide if they need to add a fax option to their MFP. I asked them when the last time was that they got a fax or sent one? The client said they could not remember when a fax was used. When we discussed it further it was determined that the things they used to do with faxes they now do using scanning capability.