Office Document Strategies Blog

Key Decisions To Make When Purchasing New Printer

Posted by Lee Kirkby on Wed, Feb 1, 2017 @ 08:02 AM

One of the infrequent tasks that every organization faces at  some point is buying or leasing a new print device.  Often someone just says, 'order one like the one we have now".  Of course since print devices tend to last for some time the one you have now may no longer be in the market and it may not really be the right fit for your current needs.  Here are a few of the key decisions you need to consider BEFORE you place that order. 

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Topics: Multifunction Printer, MFP, Printer, colour multifunction, Multifunction Printer support

Police Arrest 20 In Toner Scam

Posted by Lee Kirkby on Wed, Jul 6, 2016 @ 07:07 AM

Ever since the early days of the photocopier and now the connected printer there have been unscrupulous players who have promoted and sold toner for massive premiums over the real retail price.  There are a number of ways the scams work but the most common we see involve phone contacts to unwitting potential targets.  

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Topics: toner, Multifunction Printer support

Life Of A Copier Tech Has Changed Dramatically In Past 15 Years

Posted by Lee Kirkby on Wed, Nov 13, 2013 @ 07:11 AM

  I have observed over the past fifteen years that the daily life of a copier technician has undergone a significant change.  These critical customer support people have seen more change in their careers than in most industries.  In the copier/mfp dealership I have been involved with there is a team of very experienced and long serving technical experts who daily respond to clients and solve their issues.

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Topics: technology tools, Scanning, software tools, MFP, Customer service, Multifunction Printer support, managed services plan, Fax

Kyocera Canada Launches New TA5551ci Colour & TA5501i Mono MFPs

Posted by Lee Kirkby on Wed, Oct 16, 2013 @ 07:10 AM

Kyocera Document Solutions Canada has announced the release of upgraded versions of the popular TASKalfa series of mono and colour MFPs. 

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Topics: Multifunction Printer, MFP, colour multifunction, colour multifunction printer, Multifunction Printer support, Kyocera copier, Kyocera Canada

40 Questions To Ask About Your MFP Purchase Or Lease

Posted by Lee Kirkby on Tue, Apr 23, 2013 @ 07:04 AM

There are many considerations when you purchase or lease a new MFP.  Some are obvious but many may not be.  Here's a simple checklist of things you might take into account.

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Topics: Multifunction Printer, MFP, colour multifunction, Multifunction Printer support

Image Quality Not a Main Criteria in MFP Purchase

Posted by Lee Kirkby on Tue, Feb 12, 2013 @ 08:02 AM

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Topics: Multifunction Printer, MFP, colour multifunction, Customer service, Multifunction Printer support

Ricoh Announces Non Renewal Service Agreements for Canon MFP

Posted by Lee Kirkby on Fri, Jan 4, 2013 @ 07:01 AM

In his christmas blog, Vince McHugh published a copy of a recent letter that has been sent by Ricoh USA to their customers (former Ikon customers) who are still operating Canon equipment.  This letter indicates that they will no longer renew service agreements with those customers on their Canon equipment once their current plan runs out.

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Topics: Multifunction Printer, MFP, Multifunction Printer support, Samsung

You Don't Want to Pay for Scans on Your MFP

Posted by Lee Kirkby on Fri, Sep 21, 2012 @ 07:09 AM

So do you not want us to maintain the document feeder/scanner!

One of the strangest trends that seems to have traction in support pricing for MFP printers is pressure to provide scans on the device for Free.

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Topics: Multifunction Printer, Scanning, MFP, Multifunction Printer support

Network MFP Scanning Breaks Due to Office Plants

Posted by Lee Kirkby on Sun, Aug 26, 2012 @ 05:08 AM

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Topics: Multifunction Printer, Scanning, MFP, Multifunction Printer support

Photocopier & Printer Toner OEM or Compatible

Posted by Lee Kirkby on Wed, Aug 15, 2012 @ 07:08 AM

There is a constant pitch in the photocopier industry for end users to be sure that they work with OEM (original equipment manufacturer) approved toner in their devices.  There are some obvious reasons why this is the case.

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Topics: Multifunction Printer, toner, Copier, Multifunction Printer support, toner pirates