Office Document Strategies Blog

Black Friday For The Print Industry?

Posted by Lee Kirkby on Wed, Nov 23, 2016 @ 08:11 AM

In the next few days and all of next week we are going to continue to be inundated with ads for all kinds of Black Friday related promotions, offers and specials.  In addition the popular media will be telling stories of all kinds of things people are doing to be sure they get to take advantage of the Black Friday deals whether it is camping out to be first in line, working as a team to make sure they get to all of their preferred sales or simply stories about how important this period is to the success of retailers. 

Of course in Canada Black Friday is not as key to everyone's lives as it is in the US since the sales are not as giant, the weekend is not always the biggest sales day of the retail year and the focus is a little less hectic since we have already celebrated our Thanksgiving and our retailers usually save their best for Boxing Day.

Then there is Cyber Monday next week which kicks off the primary online sales period designed to match Black Friday and extend the frenzy into the online sales fields.

Commercial markets don't fully mimic retail

For businesses focused on the commercial market and who sell primarily to other businesses Black Friday is not quite the same.  Since most commercial business is less emotionally driven than consumer sales the excitement of a Black Friday is pretty hard to build and is hard to replicate across varied industries.

There are however periods in every business type where opportunities can exist both for sellers and for purchasers to create something with a part of the energy that seems to fill the Black Friday period.

Think of Open Houses, Anniversary Sales, Industry Workshops, Trade Shows as some of the commercially supported Black Friday proxies designed to bring buyers and sellers together in ways to make deals happen.

Characteristics

To become a Black Friday proxy the activity needs to exhibit some specific characteristics:

  • Offer enough special value to get people talking about it
  • Be time sensitive, with only a short duration to take up the promo
  • Offer limited range of special promotion items or services
  • Be publicly promoted at least to a set target potential group of purchasers
  • Provide unique value that is not going to be replicated soon again
  • Focus on rapid deployment and as close to instant return as possible.

 

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Topics: sales

Integrated Retailing Improves Customer Satisfaction

Posted by Lee Kirkby on Wed, May 25, 2016 @ 07:05 AM

As we have all experienced the retail environment is rapidly changing.  At one time the physical retail store was the core of every retailer's business but for many in today's environment it is only one component of a retail system.

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Topics: sales, Customer service, Canadian IT

Online Sales Compliment Offline Sales

Posted by Lee Kirkby on Wed, Feb 10, 2016 @ 07:02 AM

Canada was predicted to have approximately $26.83 billion in online sales in 2015 representing almost a seventeen percent increase over the previous year.  Of course part of this is fueled by people taking less time to shop, new services being offered by retailers like online grocery purchasing (then pick up on a predetermined time at the store or other location), as provided by Loblaws at their Click and Collect locations and also due to tools for easing returns when products don't match expectations.

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Topics: technology tools, sales, Canadian IT

Inbound vs outbound marketing, and Office Document Strategies !

Posted by Lee Kirkby on Fri, Oct 21, 2011 @ 09:10 AM

For over a year now we have been using a system provided by Hubspot to host and manage our website.  The Office Document Strategies Blog is a key element of that site and we have been building content in this blog as well as working on other elements of our site.

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Topics: office document strategy, sales, Customer service, inbound marketing

Ugly Stories About Postage Meter Contracts - Canada

Posted by Lee Kirkby on Mon, May 30, 2011 @ 08:05 AM

Joanna W from our office just completed a project contacting a group of our existing clients to request a copy of their postage meter contracts.  These were clients who do other business with us but not postage equipment.  A number of clients were prepared to discuss their current agreements and many sent us copies of their rental or lease agreements. 

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Topics: Postage meter, sales, postage machine

Colour Printer Purchase is an Emotional Decision!

Posted by Lee Kirkby on Fri, May 21, 2010 @ 16:05 PM

 

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Topics: Colour printer, colour multifunction printer, sales