Office Document Strategies Blog

Control The Data You Collect Or Face The Peril Of Problems

Posted by Lee Kirkby on Wed, Apr 18, 2018 @ 07:04 AM

Facebook has lost $100B in value — and its money problems...

Facebook's value drops $40B as stock tumbles over data scandal

Facebook value drops by $37bn amid privacy backlash - BBC News

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Topics: data security, paper filing, Canadian IT, it security

Good Customer Service Important Through Out Organizations

Posted by Lee Kirkby on Wed, Apr 4, 2018 @ 08:04 AM

Sometimes organizations loose sight of how every interaction in their work has customer service implications.  Sometimes it is possible to loose clients, suppliers or others through oversights due to a loss of focus.  

Every part of an organization has customer service implications and the people responsible must be encouraged to ensure that they do their best to support a positive corporate image.  Recently, I have seen a couple of instances where the lack of simple tools makes good customer service tough.

A little real life experience:

Last fall my wife and I had the opportunity to take a two week packaged tour to Italy conducted by Trafalgar Tours.  Trafalgar is one of the biggest tour companies in the world with some 20 or so brands under their banner.  They work hard to promote their tours with lots of advertising, good information and varied choices through out the world.

Our tour was conducted by a talented, very capable Tour Director who worked exceedingly hard to deliver the trip in a top notch manner.  At the end of the tour while headed to our last night everyone was asked to fill in a paper tour evaluation while on the bus. 

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Topics: Customer service, Canadian IT

Creative Use Of 3D Printing Grows Steadily

Posted by Lee Kirkby on Wed, Mar 21, 2018 @ 07:03 AM

We have covered some of the ways that creative people have applied the technologies which have grown out of the early ventures in 3D printing in a number of articles over the past few years.  The concept continues to grow as more and more ways are found to apply the concept using different types of mediums as well as different kinds of tools to create the printed items.

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Topics: video, Printer, digital tools, automation

Cost Of Cybercrime Exceeds $600 Billion Us

Posted by Lee Kirkby on Wed, Mar 7, 2018 @ 08:03 AM

Anyone watching the political situation in the US knows that cybercrime has become more than just an economic tool.  The political use of cybercrime is potentially even more critical to the world than the economic impacts but understanding this should not have any of us forget how critical the dollar costs are. 

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Topics: Canadian IT, encryption, ransomware, WIFI Security, malware, it security, cyber security

Printing Parts For 100 Year Old and One Off Cars | Jay Lenno

Posted by Lee Kirkby on Wed, Feb 21, 2018 @ 08:02 AM

Until the development of 3D Printing when someone talked about printing we all understood it was a two dimensional output, black or coloured toner on a flat piece of paper.  

With the development of 3D printing and its rapid advancement into using many different types of raw product for the printing of three dimensional objects the technology has been pretty revolutionary for all kinds of fields.  One of these is the automobile field, especially for the production of one off parts.

In a recent video I saw produced in Jay Leno's garage a famous place to anyone who has an interest in automobiles he describes how they have used 3D printing to produce parts for cars at the extremes of his collection.  In one case it is product for a 100 year old early generation electric car and in another parts for a special one off concept car that they created.

 

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Topics: technology tools, Printer, digital tools

Internet Society Reports 2017 Cyber Incident Trends

Posted by Lee Kirkby on Thu, Feb 8, 2018 @ 07:02 AM

The Online Trust Alliance issued its tenth annual report on cyber incidents and breach readiness in late January 2018.  

A key feature of the report is the amount of impact that ransom type attacks have had in 2017 both in direct malware and other elements like threatened denial of service events.

It summarizes that preparation and constant diligence are key in avoiding cyber threats.  

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Topics: ransomware, malware, it security, cyber security

Professional Mail Room With FP Postbase 130.130D

Posted by Joanna Wallace on Thu, Jan 18, 2018 @ 14:01 PM

Mail room operations can be affected by many things but probably the most challenging for busy ones is the handling of mail runs which has various sizes and weights of items.

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Topics: Postage meter, mailing equipment, Mailing, Postage, mailing machines, meter rentals, postage machine

Chip Vulnerability Affects Almost Every Computing Device

Posted by Lee Kirkby on Fri, Jan 5, 2018 @ 07:01 AM

"Pretty much every PC, laptop, tablet, and smartphone is affected by the security flaw, regardless of which company made the device or what operating system it runs."  

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Topics: Computer, malware, it security

Cyber Security Headlines 2017 Activity

Posted by Lee Kirkby on Wed, Dec 20, 2017 @ 07:12 AM

All of the controversy around the issues of the Russian intervention in the US and other country's elections sometimes covers how important cyber security and the ability of IT networks to be secure is to everyday activity.  If the general media was only focused on the political consequences of hacking of IT systems we would not hear about how some of the daily things we do are affected. 

Some headlines which show Canada is not immune to the issues:

Canadian SMBs hit by ransomware paid out $5.7 million over 12 months: Survey

Interac outlines how it plans to secure Canada's digital identity service

Cyber security a focus of UN Internet governance conference

Canadian firm pays $425,000 to recover from ransomware attack

The costs associated with building systems, acquiring protection software and spending time to keep on top of current threats are all things which we as consumers end up paying for as they get incorporated into the costs of the goods and services which we use.

A recent CNN summary itemizes some of the biggest stories which have occurred including the 145 million accounts from the Equifax hack, the announcement the total of 3 billion Yahoo accounts were hacked in 2013 and closer to home the fact an Ancaster hacker connected to Russians has now pleaded guilty to hacking up to 500 million Yahoo accounts from 2014.

These kinds of events kind of make use glaze over as we figure there is nothing we can do to protect ourselves but we do know that Canadian organizations are forced to spend large amounts to attempt to build protections for us.

We end up having to deal with less convenient systems as things like double authentication security start being applied to our online accounts.  Cumbersome conventions which force us to not be able to directly connect to some financial activity without using fairly difficult security procedures frustrate people and lead them to avoid using electronic systems.

Of course the convenience provided by electronic communications including credit and debit transactions hook most of us into continuing to stay connected and to hope that our information will be held secure by the organizations we buy from.  Every effort which can be made to help secure online transactions (which include most cash register systems) will pay dividends in consumer confidence hopefully.

Looking ahead to 2018 we can only hope that cyber security will remain a high priority for the legitimate IT industry and that break throughs can occur which will frustrate those who seek to illegitimately use electronic data.

Lee K

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Photo credit: By ITSveronica (Own work) [CC BY-SA 4.0 (https://creativecommons.org/licenses/by-sa/4.0)], via Wikimedia Commons

 

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Topics: data security, Canadian IT, cyber security

$10,000 Bitcoin Price Means Challenges For IT Security

Posted by Lee Kirkby on Wed, Dec 6, 2017 @ 07:12 AM

Since its creation in 2009/10 bitcoin crypto currency has always had a kind of unreal story.  The concept of a globally exchanged currency without a nation as a sponsor or guarantor which is traded by person to person or company to company transactions without a banking system regulator was unreal until it happened.

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Topics: Canadian IT, malware, it security