Office Document Strategies Blog

Lee Kirkby

Recent Posts

9 Points to Consider For Good Customer Service

Posted by Lee Kirkby on Fri, Jul 15, 2011 @ 07:07 AM

I had an experience this week that really underlined for me what makes good customer service.  It is always the little things that make you remember the people who go out of their way to make your experience excellent.

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Topics: document management, document storage strategy, Customer service

IT Support And Consumer Technologies Like Facebook Skype Video

Posted by Lee Kirkby on Fri, Jul 8, 2011 @ 07:07 AM

Consumer driven technology is changing rapidly and often ends up having an impact on how IT support and other business activities are delivered.

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Topics: Computer, IT network, technology tools, Computer

Bad IT Support, Multifunction Printer, Postage Machine Deals

Posted by Lee Kirkby on Tue, Jul 5, 2011 @ 07:07 AM

One of the things that bothers me the most when I am dealing with clients is when I learn about deals they have entered into that are just not good for the client.  This occurs in all of the areas of our business, IT support, multifunction printers or postage machines.

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Topics: MFP, Multifunction Printer, Postage meter, IT network, postage machine, leasing

Multifunction Copier - Like A Furnace? - A Hamilton Comment

Posted by Lee Kirkby on Thu, Jun 30, 2011 @ 07:06 AM

A little while ago I was talking to one of our clients in Hamilton ON and he described looking for a multifunction copier (MFP) as like looking for a furnace, "Something you have to do not something you want to do".  His premise was this was a necessary evil not a necessity.

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Topics: Printer, MFP, Multifunction Printer, Printer, Scanning, document management, office document strategy, e-mail, Kyocera copier

Document Management in Burlington - No More Filing Cabinets!

Posted by Lee Kirkby on Fri, Jun 24, 2011 @ 08:06 AM

In this electronic day I don't understand why more companies have not embraced document management in our town, Burlington Ontario Canada.  I know there are some who are using it, as we have installed systems and have clients using our cloud based document management service, but the majority of businesses still seem to be glued to their filing cabinets.

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Topics: document filing, document management, document storage strategy

TASKalfa 4550ci Multifunction Colour Printer, A First Look

Posted by Lee Kirkby on Wed, Jun 22, 2011 @ 07:06 AM

Kyocera had just introduced a significant upgrade to their multifunction printer lineup.  Eleven new models have just hit the street and they offer a major upgrade to the past line from Kyocera.

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Topics: MFP, Multifunction Printer, colour multifunction, software tools, colour multifunction printer, Kyocera copier

Document Scanning and File Conversion, the Best Format

Posted by Lee Kirkby on Wed, Jun 15, 2011 @ 07:06 AM

Document scanning has become a given technology in most offices.  Once users start being able to convert files from paper to electronic form for use in e-mail, storage as records and for ease of portability the growth of electronic documents in the office mushrooms.

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Topics: Scanning, document filing, software tools, document management, document storage strategy

IT Managed Services For SMB's - 9 Key Features To Look For

Posted by Lee Kirkby on Fri, Jun 10, 2011 @ 13:06 PM

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Topics: Computer, Computer, IT network, SMB

Office Printer Page Coverage and Toner Yields Are Confusing

Posted by Lee Kirkby on Wed, Jun 1, 2011 @ 07:06 AM

There is lots of confusion about the relative cost of operating various office printers and related multifunction printers (MFP).  This confusion extends to home use as well.  Calculating page coverage and toner yields is something that most end users never come to understand and that is often confused by vendors when they describe how their device works.

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Topics: Printer, Multifunction Printer, Printer, toner, cost of printing

Ugly Stories About Postage Meter Contracts - Canada

Posted by Lee Kirkby on Mon, May 30, 2011 @ 08:05 AM

Joanna W from our office just completed a project contacting a group of our existing clients to request a copy of their postage meter contracts.  These were clients who do other business with us but not postage equipment.  A number of clients were prepared to discuss their current agreements and many sent us copies of their rental or lease agreements. 

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Topics: Postage meter, sales, postage machine