I had an experience this week that really underlined for me what makes good customer service. It is always the little things that make you remember the people who go out of their way to make your experience excellent.
Office Document Strategies Blog
Consumer driven technology is changing rapidly and often ends up having an impact on how IT support and other business activities are delivered.
One of the things that bothers me the most when I am dealing with clients is when I learn about deals they have entered into that are just not good for the client. This occurs in all of the areas of our business, IT support, multifunction printers or postage machines.
A little while ago I was talking to one of our clients in Hamilton ON and he described looking for a multifunction copier (MFP) as like looking for a furnace, "Something you have to do not something you want to do". His premise was this was a necessary evil not a necessity.
In this electronic day I don't understand why more companies have not embraced document management in our town, Burlington Ontario Canada. I know there are some who are using it, as we have installed systems and have clients using our cloud based document management service, but the majority of businesses still seem to be glued to their filing cabinets.
Kyocera had just introduced a significant upgrade to their multifunction printer lineup. Eleven new models have just hit the street and they offer a major upgrade to the past line from Kyocera.
Document scanning has become a given technology in most offices. Once users start being able to convert files from paper to electronic form for use in e-mail, storage as records and for ease of portability the growth of electronic documents in the office mushrooms.
There is lots of confusion about the relative cost of operating various office printers and related multifunction printers (MFP). This confusion extends to home use as well. Calculating page coverage and toner yields is something that most end users never come to understand and that is often confused by vendors when they describe how their device works.
Joanna W from our office just completed a project contacting a group of our existing clients to request a copy of their postage meter contracts. These were clients who do other business with us but not postage equipment. A number of clients were prepared to discuss their current agreements and many sent us copies of their rental or lease agreements.