Office Document Strategies Blog

Postage Machine Support Saved By Dealer Involvement

Posted by Lee Kirkby on Wed, Sep 26, 2012 @ 06:09 AM

As a dealer representing one of the three Canadian postage machine manufacturers one of the questions we answer for clients is why they should work through a dealer rather than do a deal direct with a manufacturer.

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Topics: Postage meter, mailing equipment, Customer service, postage machine

Multiple Screens Dominate Users' Communication Activities [Hubspot & Google Data]

Posted by Lee Kirkby on Sun, Sep 9, 2012 @ 07:09 AM

A recent Hubspot blog post outlines extensively the impact that multiple screen choices play in users's communications and interactions.  Gone are the days when a single computer screen was the source of most of a person's key information.

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Topics: technology tools, Computer, Customer service

Not Every One Has A Connected Copier | Multifunction Printer (MFP)

Posted by Lee Kirkby on Fri, Jul 13, 2012 @ 14:07 PM

Our industry has come to assume that all of the clients we deal with understand what an MFP print device is and what the benefits of them are.  Recently I was working with a new client that was replacing a 10 your old stand alone copier.  For this client the whole world of MFP capabilities was a new world and I found myself having to review a lot of material I had not considered for many years as this is now an unusual discussion.

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Topics: technology tools, Multifunction Printer, Customer service, IT support

Is Your IT Network, MFP and Printer Support Program Like My Plumber?

Posted by Lee Kirkby on Mon, May 14, 2012 @ 09:05 AM

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Topics: Multifunction Printer, MFP, Printer, Customer service, IT network, IT support

Lost Internet Connection Slams Burlington ON IT Services

Posted by Lee Kirkby on Wed, Jan 11, 2012 @ 06:01 AM

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Topics: network server, Customer service, IT network, IT support, network security

Buying a Wide Format MFP in Burlington ON, a Tale of Four Vendors

Posted by Lee Kirkby on Fri, Oct 28, 2011 @ 14:10 PM

Over the past three weeks I have been working with a client that is looking to buy a new wide format (engineering) MFP.  In that time they have demo'd four makes and models of equipment and looked at the plot management software that supports the hardware devices.  The client's need is well defined and they understand what they are looking for.

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Topics: Software, MFP, Customer service, Wide format MFP

Inbound vs outbound marketing, and Office Document Strategies !

Posted by Lee Kirkby on Fri, Oct 21, 2011 @ 09:10 AM

For over a year now we have been using a system provided by Hubspot to host and manage our website.  The Office Document Strategies Blog is a key element of that site and we have been building content in this blog as well as working on other elements of our site.

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Topics: office document strategy, sales, Customer service, inbound marketing

Your Spam Scanning Filters Could Be Costing You Business

Posted by Lee Kirkby on Sat, Sep 17, 2011 @ 11:09 AM

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Topics: e-mail, Customer service, IT network, IT support

Colour Multifunction Copier Install Is Done Right Inspite of My Error

Posted by Lee Kirkby on Wed, Sep 7, 2011 @ 08:09 AM

I recently returned from a short vacation.  While away one of my clients had a new colour multifunction copier installed in their offices.  At the same time our technical team member reactivated a B&W multifunction print device that they had mothballed for about a year while their offices were under construction.

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Topics: Multifunction Printer, Colour printer, Copier, colour multifunction, colour multifunction printer, Customer service

9 Points to Consider For Good Customer Service

Posted by Lee Kirkby on Fri, Jul 15, 2011 @ 07:07 AM

I had an experience this week that really underlined for me what makes good customer service.  It is always the little things that make you remember the people who go out of their way to make your experience excellent.

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Topics: document storage strategy, document management, Customer service