Anyone who spends any time at all listening to what happens in the technology and retail fields will know by now that Amazon experienced intermittent outages with the launch of their 2018 Prime Day on Monday afternoon this week. For anyone who is not up to what is happening at the world's most aggressive online retailer each year they launch a roughly 36 hour promotion day which makes Black Friday in the US and Boxing Day in Canada look tiny. Estimates are that over 3.4 billion dollars in sales will be produced this year on Prime Day in spite of the glitches which occurred.Read More
Office Document Strategies Blog
Sometimes organizations loose sight of how every interaction in their work has customer service implications. Sometimes it is possible to loose clients, suppliers or others through oversights due to a loss of focus.
Every part of an organization has customer service implications and the people responsible must be encouraged to ensure that they do their best to support a positive corporate image. Recently, I have seen a couple of instances where the lack of simple tools makes good customer service tough.
A little real life experience:
Last fall my wife and I had the opportunity to take a two week packaged tour to Italy conducted by Trafalgar Tours. Trafalgar is one of the biggest tour companies in the world with some 20 or so brands under their banner. They work hard to promote their tours with lots of advertising, good information and varied choices through out the world.
Our tour was conducted by a talented, very capable Tour Director who worked exceedingly hard to deliver the trip in a top notch manner. At the end of the tour while headed to our last night everyone was asked to fill in a paper tour evaluation while on the bus.Read More
As we have all experienced the retail environment is rapidly changing. At one time the physical retail store was the core of every retailer's business but for many in today's environment it is only one component of a retail system.Read More
I participated in a short discussion with some of my colleagues as analysis was being undertaken to respond to a client request for proposal. The discussion got me thinking.Read More
Every SMB (Small-medium business) uses email in some way to promote and to grow their business. Whether it is used for sales communication for negotiating or closing business, invoicing, delivery notifications, supplier relationships or just general business correspondence, email is a critical day to day part of every business.
I have observed over the past fifteen years that the daily life of a copier technician has undergone a significant change. These critical customer support people have seen more change in their careers than in most industries. In the copier/mfp dealership I have been involved with there is a team of very experienced and long serving technical experts who daily respond to clients and solve their issues.
In Canada there are three manufacturers of postage meters that are approved by Canada Post, Francotyp-Postalia, Neopost and Pitney Bowes. Given that they all have direct sales operations in Canada why should you not buy directly from one of them?