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Businesses are always looking for ways to improve their operations and often it takes a bit of guidance to point them in the right direction to make change. Burlington businesses have the opportunity to tap into resource guidance through which can help them reduce costs while also helping the planet at the same time.
Read MoreTopics: Customer service, Less paper office, digital filing
The consumer market is flooded with tools to enhance personal tech performance through hardware and software tools. In these days of Alexa and Google Home there are many ways that consumers interact with physical devices using apps and voice commands. Check the weather, turn on and off lights, schedule events in your calendar and get reminders on critical activities all through your mobile device or a small speaker system in your home.
Read MoreTopics: MFP, toner, colour multifunction printer, photocopier, Customer service, Multifunction Printer support, Kyocera copier, Kyocera Canada
Anyone who spends any time at all listening to what happens in the technology and retail fields will know by now that Amazon experienced intermittent outages with the launch of their 2018 Prime Day on Monday afternoon this week. For anyone who is not up to what is happening at the world's most aggressive online retailer each year they launch a roughly 36 hour promotion day which makes Black Friday in the US and Boxing Day in Canada look tiny. Estimates are that over 3.4 billion dollars in sales will be produced this year on Prime Day in spite of the glitches which occurred.
Read MoreTopics: business processes, Customer service, SMB, IT connectivity
As we have all experienced the retail environment is rapidly changing. At one time the physical retail store was the core of every retailer's business but for many in today's environment it is only one component of a retail system.
Read MoreTopics: sales, Customer service, Canadian IT
I participated in a short discussion with some of my colleagues as analysis was being undertaken to respond to a client request for proposal. The discussion got me thinking.
Read MoreTopics: MFP, Customer service, Managed Print Services
Every SMB (Small-medium business) uses email in some way to promote and to grow their business. Whether it is used for sales communication for negotiating or closing business, invoicing, delivery notifications, supplier relationships or just general business correspondence, email is a critical day to day part of every business.
Topics: technology tools, e-mail, Customer service
I have observed over the past fifteen years that the daily life of a copier technician has undergone a significant change. These critical customer support people have seen more change in their careers than in most industries. In the copier/mfp dealership I have been involved with there is a team of very experienced and long serving technical experts who daily respond to clients and solve their issues.
Topics: technology tools, Scanning, software tools, MFP, Customer service, Multifunction Printer support, managed services plan, Fax
Topics: document storage strategy, Customer service, shredders
In Canada there are three manufacturers of postage meters that are approved by Canada Post, Francotyp-Postalia, Neopost and Pitney Bowes. Given that they all have direct sales operations in Canada why should you not buy directly from one of them?
Topics: Postage meter, mailing equipment, Customer service, postage machine
This blog discusses ways to optimize and improve the management and production of documents used in your business.
Business documents and their content - whether paper or electronic, are the repository of corporate knowledge which underpins all of the functions of commerce. Using them well can have a significant impact on your success.
