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I have observed over the past fifteen years that the daily life of a copier technician has undergone a significant change. These critical customer support people have seen more change in their careers than in most industries. In the copier/mfp dealership I have been involved with there is a team of very experienced and long serving technical experts who daily respond to clients and solve their issues.
Topics: technology tools, Scanning, software tools, MFP, Customer service, Multifunction Printer support, managed services plan, Fax
Each week I receive and try to scan hundreds of articles, news sheets and announcements about the world of technology with a special focus on those which might today or in the future have an impact on business operations.
Topics: technology tools, spam, Fujitsu, Samsung
Topics: technology tools, cloud computing, SMB, Samsung, whiteboard
Microsoft has announced that it is building a new data centre which will be off the grid and run entirely on power generated from waste.
Topics: technology tools, cloud computing, IT network
Your MFP and indirectly your network printers can become a part of your accounting system by using tools which are available for running account codes to track your print, scan and fax systems. Why would you do this? There are a number of reasons why this capability is gaining traction in many businesses and organizations.
Topics: technology tools, Multifunction Printer, software tools, MFP, Printer, cost of colour, cost of printing
A recent Hubspot blog post outlines extensively the impact that multiple screen choices play in users's communications and interactions. Gone are the days when a single computer screen was the source of most of a person's key information.
Topics: technology tools, Computer, Customer service
Topics: technology tools, Scanning, Fujitsu
IT network management seems to be in a transition when we look at our practice in the Burlington area of Ontario. More and more clients are interested in knowing what is actually happening within their system, not just maintaining them on a break fix basis.
Topics: technology tools, Computer, network server, software tools, network backup, IT network, IT support, network security
SentryFile Document Management has long been a superb solution for SMB and departmental clients who are looking for a way to easily and cost effectively manage their electronic and paper documents.
Topics: technology tools, document filing, document management, Document, office document strategy
Our industry has come to assume that all of the clients we deal with understand what an MFP print device is and what the benefits of them are. Recently I was working with a new client that was replacing a 10 your old stand alone copier. For this client the whole world of MFP capabilities was a new world and I found myself having to review a lot of material I had not considered for many years as this is now an unusual discussion.
Topics: technology tools, Multifunction Printer, Customer service, IT support
This blog discusses ways to optimize and improve the management and production of documents used in your business.
Business documents and their content - whether paper or electronic, are the repository of corporate knowledge which underpins all of the functions of commerce. Using them well can have a significant impact on your success.
